Careers 2018-06-12T19:02:51+00:00

Customer Service Representative

Job Category: Administrative

Department/Group: Customer Service/ Operations

Reports to: Customer Service Supervisor

Location: Campbell, CA

Travel Required: No

Position Type: Temp to Permanent

JOB DESCRIPTION:

The Customer Service Representative is primarily responsible for supporting the Operations Department of the Company. This position works with the Customer Service Supervisor to ensure that orders are received, processed, picked, shipped and invoiced in an accurate and timely manner. This position will also be responsible for ordering office, shipping and marketing supplies for the office. Other responsibilities as assigned.

DUTIES:

  • Answers all incoming calls from customers and directs the calls to others in office when necessary.
  • Enters orders into QuickBooks and prints sales order documents
  • Reviews orders and pick lists for accuracy, packages inventory and prepares shipping documents
  • Ships orders and handles any other shipping needs for other departments in the company.
  • Back-up for customer service supervisor when out of the office.
  • Responsible for coordinating and maintaining all office, shipping and marketing supplies
  • Responsible for supporting all areas of the company where necessary.
  • Proactively follows company policies and procedures, including GMP, ISO, and FDA regulations as applicable.

QUALIFICATIONS:

  • Excellent written and verbal communication skills.
  • Ability to prioritize, manage time well, multitask and troubleshoot
  • Must be able to work independently and able to work in a fast-paced and deadline driven environment
  • Must be detail oriented, dependable and possess excellent written and verbal communication skills
  • Strong interpersonal, communication and customer service skills are essential
  • Must be computer-savvy and well-versed in Microsoft Office products

Please send your resume and information to careers@ziplinemedical.com

Founded in 2007 in Silicon Valley, CA, ZipLine Medical is a medical device company pioneering advanced wound closure and surgical recovery technology to provide surgeons with solutions that provide superior economic, clinical and patient-friendly alternatives to the status quo. Our employees and their dedication to advancing these technologies is what sets us apart from other medical technology companies.

Please send your resume and information to careers@ziplinemedical.com